Contact Us FAQs

How do I contact Woolworths Online?

If you have a query about your order or delivery or any other query related to shopping online with Woolworths, please give us a call on 0860 100 987 (international callers, please dial +27 21 407 6137) or email us at shop@woolworths.co.za.

Our Online Call Centre Operating Hours are: 
Monday - Friday 8am - 7.30pm
Saturday 8am - 5pm
Sunday 8am - 1pm
Public Holidays 8am - 5pm

See full Woolworths Contact List

How soon will I get a response to my query?

We try to acknowledge all email and contact requests via the website within 48 hours. For a quicker resolution, you can contact our customer service teams by phone:

Online Enquiries:
0860 100 987
Email: shop@woolworths.co.za
International caller, please dial +27 21 407 6137

Call Centre Operating Hours:
Monday - Friday 8am - 7.30pm
Saturday 8am - 5pm
Sunday 8am - 1pm
Public Holidays 8am - 5pm

General Enquiries:
0860 022 002
Fax: (021) 407 3995
Email: custserv@woolworths.co.za
International caller, please dial +27 21 407 7002

Call Centre Operating Hours:
Monday - Friday 8am - 5.30pm
Saturday 8am - 5pm
Sunday 9am - 1pm
Public Holidays 9am - 1pm

Submit a query online

Can't Find What You're After?

Let us know and we'll get you the info you're looking for as soon as possible.

Send us your question