Returns & Refunds FAQs

Can I return online purchases?

Yes. We want you to be happy with your purchases. If for any reason you’re not, you may return items purchased online to any Woolworths store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 60 days of purchase. The original tax invoice is the online dispatch note, which you would have received via e-mail. Please note, the last date for return of "sale" items is Tuesday, 4 April 2017. Should you not have an invoice, we will be happy to exchange your purchase at the current system price. Cell phones, cell phone accessories, and certain other items are covered by separate warranties. For hygiene reasons, underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged. Gift cards purchased will not be refunded. Please note that Country Road, Trenery, Mimco and Witchery purchases may only be returned to Woolworths stores that carry these brands. Please phone Customer Services on 0860 100 987 to find the store nearest you.
Important: Our delivery agents are not authorised to accept goods for return on delivery.

How will I be refunded for items bought online?

Your refund will be given against the original payment card as specified on your proof of purchase (your online dispatch note serves as your proof of purchase). For example, if you paid online with a credit card, the Woolworths store which handles your refund will process your refund to a credit card. In the event of a gift return, or no proof of payment being available, you will be refunded via a Woolworths gift card. Please note that we cannot make cash refunds for items purchased online.

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