Your Orders FAQs

My order has not arrived when I expected it to, what can I do?

Please contact us on shop@woolworths.co.za and we will investigate. Remember to include your order number.

How do I cancel an order?

Allow us to help you with this, please contact us for assistance on shop@woolworths.co.za. Remember to include your order number.

Can I collect from my local branch instead of having home delivery?

Not yet. We are planning to introduce this service soon.

What happens if items are missing from the delivery but listed on the invoice?

This should not happen. You delivery invoice should reflect exactly what has been delivered. Please contact us and we will rectify this.

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