Ordering FAQs

Can I place an order as a gift for someone else?

Yes. When you checkout, click the box to indicate that your order is a gift and the delivery note will not show the price of the item/s you have purchased.  
Please note that we do not gift wrap items which are ordered as gifts.

Will you have stock of the items that I have ordered?

We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. When you check out, you will be able to specify whether you'd like to be contacted in these instances, or - in the case of food products - whether you'd like a substitution to be made for a similar product.

How do I know what price I will pay?

The individual price of each item purchased online is calculated with any promotional discounts applied when you check out. The price you see online is the price that you will be charged when your order is fulfilled. The only exception to this is items which are sold by weight (for example: meat, cheese and some produce items). In these cases, the price you are charged could be slightly more or slightly less than the guideline price indicated online, depending on the weight of the product delivered to you. These items will be clearly shown on your invoice. Please note that some food product pricing will differ slightly by region. Due to this, the price you see may change if you have not already selected a region and suburb before adding the item to your basket, or if you changed the delivery address during checkout.

Can I order by phone or email?

Yes. Please contact us and we will assist you to place your order.

Online Enquiries:
0860 100 987
Email: shop@woolworths.co.za
International caller, please dial +27 21 407 6137

Call Centre Operating Hours:
Monday - Friday 8am - 7.30pm
Saturday 8am - 5pm
Sunday 8am - 1pm
Public Holidays 8am - 5pm

Can I order online if I do not live in South Africa?

You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.

I changed my delivery address at checkout and now some items are no longer available, why?

The catalogue and availability of items is based on the Woolworths store that services your delivery address. This means that if you change the delivery address, it may change the range of items which are available for delivery.

How do I know if my order has been successfully placed or not?

When your order has been successfully received by our system, you'll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received; fulfillment of your order may be impacted by stock availability. If you can’t find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.

What can I order online?

You can order from the full range of products in our online store available for your delivery area.

What are my delivery options?

When you check out, you will be offered the choice to have everything you've ordered delivered together, or to have your foods items delivered earlier if you wish.

When will I be charged for my order?

When your order is placed, the total amount of the order will be reserved from the account you used. This amount will only be deducted from your account when the order has been processed in store. You will receive a confirmation e-mail when your order is placed, and again when your order has been processed.

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