Shop online safely with Woolies

Here's how Woolworths keeps your online transactions safe and secure. 

Protected Payment Info

Is my personal information safe?
Yes, your information is strictly protected. The Protection of Personal Information Act (POPI) has created an Information Regulator who checks that companies like Woolworths manage your personal information responsibly, respect your privacy and keep your data confidential. 
 
How do you keep my card details safe from fraudsters?
Sensitive data (like your credit card details) are protected by SSL encryption. This means that when your details are exchanged between your web browser and our website, they are encrypted and authenticated. As long as your browsing address starts with HTTPS, that means your connection is encrypted.

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3D Secure

What is 3D Secure?
3D Secure (a.k.a. Payer Authentication) ensures that no transactions are made by anyone but you. This adds another layer of safety to ensure your online card transactions are secure. It’s authorised by card associations (VISA and Mastercard) and managed by South African banks. 
 
How does it work?
  • When you’re ready to checkout on our site, follow the on-screen prompts to pay
  • Your bank will send you a One-Time Pin or password (OTP) via SMS or email on your phone
  • Enter your OTP into the field on-screen to authorise your Woolies payment
How do I register for 3D Secure?
If you’re a customer of the banks below, your credit card is already registered for 3D Secure. If your bank isn’t listed, call them to register your card. All Woolworths Financial Service credit cards are also 3D Secured. 
 
• ABSA
• Standard Bank
• Nedbank
• First National Bank
• Investec
• Capitec

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If you have any queries about online shopping on the Woolworths site, please get in touch with our Customer Service team on 0860100987. We’re standing by to help you out.

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