Can I place an order as a Gift for someone else?
Yes. Click the box to indicate that your order is a gift when you checkout. We will wrap your order as a gift and the delivery note will have no prices. Please note that we do not gift wrap general foods items which are ordered as gifts.
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Will you wrap my gift and write a card?
Yes, an order sent as a gift will be wrapped and your personal message to the recipient will be printed onto the gift delivery note. Please note that we do not gift wrap general food items which are ordered as gifts.
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Can I order Food, Clothing and Country Road items online?
Yes. You can order from the full range of products offered online for your delivery area. You will be offered the choice on checkout to have everything delivered together, or have your foods items delivered earlier if you wish.
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Will you have stock of the items that I have ordered?
We do our best to make sure that we have stock on hand of everything offered on our website. We update the website daily and monitor stock of products closely. Despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. If this happens, we will contact you to let you know.
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How do I know what price I will pay?
The individual price of each item purchased online is calculated with any promotional discounts applied when you check out. The price you see online is the price that you will be charged when your order is fulfilled. The only exception to this is items which are sold by weight, for example meat, cheese and some produce items. In this case the actual item price will reflect the actual price of the item to be delivered to you. This could be slightly more or slightly less than the guideline price indicated online. These items will be clearly shown on your invoice. Please note that some food product pricing will differ slightly by region. The price you see may change if you change delivery address when you check out.
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Can I Order By Phone or Email?
Yes. Please contact us and we will assist you to place your order.
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Can I order online if I do not live in South Africa?
You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.
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I changed my delivery address at checkout and now some items are no longer available, why?
The catalogue and availability of items is based on the Woolworths store that services your delivery address. This means that if you change the delivery address, it may change the range of items which are available for delivery.
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How do I know if my order has been successfully placed or not?
You’ll see a confirmation page when your order has been successfully authorised, and you will receive a confirmation email with the details of your order to the email address specified in your login details. If you can’t find the confirmation email, check your spam/junk mail folders. Contact us if you have any queries about your order.
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Can I buy a gift card online?
Yes. Look under the Gifts tab on the home page for Gift Cards.
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